quality management 424


During the process of projects implementation, hypothetically for the assessment`s purposes, picture your instructor as a chief executive officer of a company at any industry of your choice.

In order to gain the CEO` approval for quality improvement project (Six Sigma) and compete for full project`s sponsorship, you are required to provide a detailed project informationto convince the instructor – supposedly the(CEO) to choose and support yourproject.

1. Product or Service Information:( 100 – 150 words) – 1point

Select an actual Product or Service from any local/international company that you would like to improve/change, and provide the following Information:

• The product or service general information such as name, features, value to customers..ect.

• Brief history about the chosen product or service (formation, sales, previous changes).

2. The necessity for change : ( 100 – 150 words)- 1 point

• The reasons behind the improvement decision, present no less than two reasonswhy you think the change is important for the product /service (Leadership, Competitors Technological advances, Training requirements,Rules and regulations, Customer demands).

3. Define Stage ( Planning) : 200 – 300 words)- 2 points

• Define the project’s scope, goals, and objectives and its team members and sponsors ( Project charter )

• Define the current and the desired status, the project scheduling.

• Define the stakeholders affected by the project such as (employees, society, customers, stockholders, suppliers…etc)

• Identify the teamyou need and the members` functions that will help you throughout the project.

• What method you plan to use for defining the project (Work Breakdown Structure, Pareto Diagrams) and why?

4. Measure Stage:( 100 – 150 words)– 1.5 point

• Define the new process inputs, actions and desired outputs. (Hint : Process flowchart can be used to visualize the process)

• Define measurement Systems Analysis tool, to illustrate use measurements scales such as Nominal , Ordinal , Interval , Ratio. In addition, explain the reason for use.

5. Analyze Stage: ( 100 – 150 words)– 1.5 point

• Discuss no less than two conditions that might hinder the project progression (process variation) using one of tools mentioned in chapter (15 – Analyze Stage).

• Describe the new value delivered to the customers upon the successful implementation of the project.

6. Improve / Design stage:( 100 – 150 words)– 1.5 point

• Present no more than two condition that can be altered to make the desired change ( cost , operation, human resource).

• Discuss one to two techniques you plan to use to improve the efficiency of process such as lean tools, 5S …etc.

7. Control Stage:( 100 – 150 words)– 1.5 point

• Identify two methods that the team can use to evaluate performance after the project completion.

• Document two to three learned lessons from the process ( This part could be connected to the overall project experience )

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